Before the purchase
A shopper asks about size, materials, or shipping. Use your approved product details and policies to help them decide.
For e-commerce & marketplace sellers
Youronlinebusiness.
ConnectedwithNimble.
Help shoppers understand your products, capture inquiries, and keep your team organized. Start with Nimble Chat Pro on your website, then explore Nimble Business for the work behind each sale.
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Customer conversations for your online business
Product questionsShipping policiesReturns guidanceLead captureHuman handoffSeller operationsCustomer follow-upProduct questionsShipping policiesReturns guidanceLead captureHuman handoffSeller operationsCustomer follow-up
Core Capabilities
Practical tools for your online business.
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WEBSITE CHAT
Nimble Chat Pro
Askproduct questions
Give shoppers answers grounded in the information your business approves. Let your team take over when a question needs a person.
SELLER WORKSPACE
Nimble Business
Planthe work behind each sale
Organize customer follow-up, inventory work, documents, and team responsibilities in the appropriate business workspace.
ASSISTANT
Nimble
Draftfor your review
Ask Nimble to explain products or outline a task. Review its answers; access to records and actions depends on the connected product and authorization.
PUBLIC PRESENCE
Nimble Suites Pro
Showyour business clearly
A professional website for your products, services, and contact information, with Chat Pro available as a customer conversation layer.
GOVERNANCE
Vallum
Governconnected systems
Authority and evidence for enrolled systems. Enterprise, bank, and infrastructure requirements belong in the dedicated Vallum evaluation.
Product Suite
Find the right fit for your business.
4 Areas01 / 04
01 / 04
Nimble Chat Pro
Start with shopper questions and conversations on a website you operate.
Approved business information
Consent-based lead capture
Conversation history
Human handoff
02 / 04
Nimble Business
Keep the operational work behind your storefront organized for your team.
Customer records
Inventory work
Team responsibilities
Controlled access
03 / 04
Other industries
Tailor the same conversation patterns to services, appointments, and customer follow-up.
Home services
Professional services
Property inquiries
Hospitality
04 / 04
Vallum
Governance for enrolled systems, with enterprise, bank, and infrastructure evaluation kept distinct.
Authority boundaries
Connected systems
Evidence
Human oversight
How It WorksFrom conversation
From conversation
to a reviewed next step.
A shopper asks a question. Nimble uses approved information to help, and your team reviews requests that need human judgment. Store connections and business actions require support and authorization.
01
Conversation
Customer sends a message
02
Helpful answer
Nimble uses approved information
03
Review
Your team reviews the request
04
Follow-up
An authorized person takes the next step
Seller workflows
Make the next step clear.
Ask
Product information
Use business-approved facts
Read
Store policies
Explain published shipping and returns
Save
Customer inquiries
Collect contact details with consent
Route
Human handoff
Bring your team into the conversation
Review
Drafts and plans
Check before using an AI answer
Scope
Connected actions
Require supported access and authorization
Industries
01 / 05
ECOMMERCE & MARKETPLACE SELLERS
Online sellers
Explain products and store policies on your own website, capture shopper inquiries, and route exceptions to your team. Marketplace account access and order changes require supported connections and authorization.
Explore this industryStart hereCOMMERCE
Illustrative seller scenarios
Built around real questions.
When a person is needed
A customer needs an exception or an answer outside the approved information. Capture the inquiry and hand it to your team.
After the conversation
Review the saved conversation and agree on the next step. Refunds, order changes, and marketplace actions require authorized access.
These are example workflows, not customer testimonials or measured results. Available features depend on setup and release.
FAQ
Frequently asked questions
Start with your customer conversations.
Explore Nimble Chat Pro for your online business. Ask Nimble which product fits your needs and what setup is required before you connect business systems.
Designed so access is scoped by role, organization, and location. Control availability depends on the product and release.